Department: Customer Service
Posted: January 9, 2023
Deadline: January 29, 2023

Our Company

Established in 1960, Perimeter Aviation LP is a diversified company that is a subsidiary of the Exchange Income Corporation which has recently grown through the merger with Bearskin Airlines. With more than 750 employees, we operate a fleet of 40+ aircraft including the Metro 2, 3, 23, Merlin and Dash 8 aircraft. We are based in Winnipeg and Thompson, Manitoba as well as Sioux Lookout and Thunder Bay, Ontario. We provide scheduled passenger and freight services to Northern Manitoba and Northern Ontario, 24/7 North American charter services, Medical evacuation services and a full-service maintenance facility including design engineering, NDT, and Garrett turbine engine services.

We are a Canadian company, proudly building a diverse workforce that is driven by a shared sense of community, customer service and a dedication to safety. We’re fostering a culture where our employees will feel proud of the work they do and the company they work for. We seek employees with a positive attitude in providing excellent service to the communities in our network.

Position Summary

Reporting to the Unit Manager, the General Staff (cashiers, cooks, prep person, kitchen aid, expediter and pizza maker) of Chicken Delight are responsible for adhering to the assigned menu and ensuring that the preparation of food is in accordance with proper preparation methods. In addition, the General Staff are responsible for coordinating, organizing and unpackaging any received products and goods to the unit and for providing friendly, prompt customer service.

Personal Characteristics

• Identify and interpret customer needs and offer appropriate options, solutions and resolutions
• Highly flexible, with the ability to respond quickly in a dynamic environment
• Professional and respectful, with a positive work attitude
• Timely with a high level of commitment to on-time performance is essential
• Motivated with the ability to work independently and as part of a team
• Effective verbal and written communication skills
• High level of respect, understanding and regard for First Nations communities

Responsibilities and Accountabilities

• Provide friendly, positive and prompt customer service to customers/ passengers visiting the restaurant; ensuring that customer service standards are maintained or exceeded at all times
• Demonstrate positive and respectful teamwork by providing ongoing support and assistance to the overall unit of Chicken Delight, e.g. unpack/organize received products and goods (fridge/freezer), wash and sanitize dishes/pot/pans by hand, sweep, mop, clean and maintain dining area, and adhere to cleaning charts
• Participate in the creation of personal development plans, setting service goals/targets and attending required/recommended training to support ongoing self-development
• Provide and support optimal levels of customer service by being cognizant of yourself and peers with the coordination and scheduling of day-to-day duties/tasks and breaks/lunch assigned by Assistant Unit Manager and/or Unit Manager
• Offer ideas towards identifying, and recommending unit efficiency opportunities, improvement opportunities and/or potential sales and service opportunities to the Assistant Unit Manager and/or Unit Manager to optimize customer sales and service delivery of the overall unit
• Demonstrate understanding and awareness of customer service policies and procedures as they relate to internal control and risk, and ensuring that they are applied on a consistent and ongoing basis (e.g. cash handling/food safety and work environment standards)
• Demonstrate the ability to take ownership and make effective win-win decisions within job scope when dealing with customer inquiries and/or complaints by ensuring that the customer service experience is both seamless and professional before escalating to Assistant Unit Manager and/or Unit Manager
• Demonstrate your ability to follow unit menu by preparing and cooking poultry, gravy, fries and other foods according to proper preparation methods
• Perform additional duties as assigned

Education and Experience

• 1-2 years of customer service, with direct work experience in the fast-food industry and working knowledge of fast food industries, methods, practices and techniques preferred
• Indigenous and Cultural Awareness Training considered an asset

Working Conditions

• Physically able to perform all listed job duties
• Travel by aircraft and other means as required by role
• Can be physically and mentally demanding, with much of the working day spent standing
• Able to lift and carry up to 50lbs

How to Apply

Perimeter Aviation’s hiring policy is to recruit and select the best applicant for employment solely on the basis of their qualifications for the position. Perimeter Aviation LP does not discriminate against applicants based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability or a conviction for which a pardon has been granted.

To apply for this position, please submit your cover letter and resume to [email protected]

We thank all candidates for their interest in the position; however only those selected for an interview will be contacted.
Applicants will be reviewed on a rolling basis which may result in an earlier application deadline.