Frequency Asked Questions

Reservations and Check-In

Online reservations are available 24 hours a day or call toll free 1-800-665-8986.

Our Call Centre hours are:

Mon to Fri: 0700-1900
Sat, Sun & Holidays: 0900-1800

Our refund policy varies depending on the fare you purchased.  Please look at your itinerary to see the rules of your fare or call us at 1-800-665-8986 and we can assist you.

We have 3 fare brands: Fixed, Flex and Freedom. Book with at least 5 days advance and receive lower fares in our Fixed brand (subject to inventory availability).  Refer to our our Branded Fares for a listing of the fare rules.

Our Flight Status online tool will be available soon.  You can also call us at 1-800-665-8986 and we can assist you with flight status.


Baggage Allowances

We have different weight limits depending on your destination.

  • Winnipeg to Manitoba is 60lbs
  • Winnipeg to Ontario is 60lbs
  • Sioux Lookout to Ontario is 80lbs

2 pieces of carry-on baggage are permitted. This is included with your baggage limit for the flight.

For lost or damaged bags please complete a claims form at your local airport or download the form online


Freedom fare tickets must be paid 24 hours after booking your ticket by visiting your local agent or calling 1-800-665-8986.  Our Flex and Fixed fares require payment at time of booking.  When making your reservation online a credit card is required for purchase at the time of booking.

If you do not pay for your ticket in the 24 hour window, your ticket will be cancelled.

We accept MasterCard, Visa and American Express.

Our reservation system is ticketless.  All that is required at time of check-in is your reservation number.

Connecting Horizons Program

To sign up for Connecting Horizons visit your local airport or sign up online at and create a member profile.

The card owner receives approximately one point for every $20 spent on a full fare ticket (before taxes, fees and surcharges).  Discounted or advance purchase booking fares are pro-rated accordingly.

Connecting Rewards Points can be redeemed towards a full Redemption Fare for the applicable city pair. This level of redemption includes taxes, surcharges and third-party fees.  Connecting Rewards Points can also be used for Redemption at 75%, 50%, or 25% of the full redemption fare. The balance including taxes, surcharges and third-party fees can be paid via cash or credit card.

A minimum of 50 points can be transferred at the time of reservation for a fee of $20 per transfer.

General Inquiries

We will accept pets for travel provided the kennel is approved by the airline. A service fee will be charged based on weight of the animal in the kennel and final destination.

Limited free parking is available at our Winnipeg Terminal for a maximum of 2 weeks. A valid parking pass must be displayed on the dash or review mirror. Perimeter has the right to tow vehicles for violation of the Perimeter Parking Lot guidelines. Towed vehicles are recovered at the expense of the owner.

Parking passes can be obtained from one of our Winnipeg Customer Service Agents at the time of check-in.

For the most current flight schedule please use our online booking tool and input your specific origin/departure and travel dates.

To see our complete list of destinations, please refer to our route map.

If you are looking to join our team, please refer to our current job postings.

Connecting Horizons

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