Delayed or Damaged
Delayed or Damaged Cargo
Unfortunately, sometimes the unexpected happens during transit. If your cargo has experienced delays or damage along the way, we’re here to assist you.
Our dedicated claims process ensures that you can quickly and efficiently report and address any issues with your shipment. We value your cargo as much as you do, and our goal is to make the claims process as smooth and straightforward as possible.
Please follow the steps below to initiate your claim, and our team will work diligently to provide a resolution. Your satisfaction and the integrity of your shipment are our top priorities.
Who Can Submit a Claim?
A claim must be submitted by either the client, shipper, or consignee. All claim payments will be made to the original form of payment.
Claim Deadlines
There are standard time limits for making formal air carriage claims and three types we accept:
- Damage (to contents)
- Delay (not all delays will be covered)
- Non-delivery (lost items)
| Claim type | Description | Permitted Timeframe |
|---|---|---|
| Damage | Was your product damaged? | 48 hours |
| Delay | Did your shipment not arrive as planned? | 48 hours |
| Non-Delivery (lost) | Was your shipment not delivered? | 7 days |
The permitted timeframe noted above is the time between receipt of cargo and date of your claim submission. In the case of non-delivery, it is from the date on which the cargo should have been received.
Supporting Documents
Gather your information and supporting documents prior to submitting a claim. These include but are not limited to:
- Air Waybill Copy.
- Proof of value (original receipts, invoices of payment, etc.).
- Shipper’s original invoice to indicate the value of the goods claimed.
- Packing list indicating the quantity and weight of the items in each box.
- Supporting Photographs (with packaging or container)
- Destruction Certificate
Claims Ineligibility
- Perimeter is not responsible for items that expire in our possession when the expiry date is within 30 days of drop-off.
- Floor models, ice cream not packaged in dry ice, automobile windshields, or house windows not packed in a wooden crate are shipped at ‘Owners Risk’ will not be eligible for a claim if damaged.
- At the point of transfer to another carrier, Perimeter Aviation or Bearskin Airlines will not be held liable for any claims related to the shipment.
- Claims are not eligible if the transportation is unpaid.
Submit Your Claim
Cargo is considered items tendered by a Shipper to the airline at one of the Cargo Receiving areas and where an air waybill is created for the item to be shipped. Items that are not cargo, will not be processed through this form.
All reports are first reviewed within 2 business days and may take up to 21 working days before a decision is made. You will receive progress updates about the status of your claim and once your report is opened, you will receive an automated message which will include the Claim File Number. Please store this number and reference it during all communications.