FAQs

To view all ways in which we can support your journey, view Accessibility Services. 

If you require accommodation to access our services or information, please Contact Us. Alternate formats are available in print, large print, Braille, or audio format (English). Requests for documentation in Braille or audio format must be fulfilled within 15 business days of request. All other requests must be fulfilled within 15 business days. 

Limited free parking is available at our Winnipeg Terminal for a maximum of 2 weeks. A valid parking pass must be displayed on the dash or review mirror. Parking passes can be obtained from one of our Winnipeg Customer Service Agents at the time of check-in. For more information view Parking. 

Vehicles without a valid pass or vehicles in violation of the Perimeter Parking Lot guidelines will be towed at the expense of the owner. 

To view a complete list of where we fly, view Destinations. 

Online reservations are available 24 hours a day or call our Customer Service Centre toll free 1-800-665-8986 when travelling Perimeter Aviation or 1-800-465-2327 when travelling Bearskin Airlines. 

View the Customer Service Centre hours for Perimeter Aviation and Bearskin Airlines in our Contact page. 

Our refund option varies depending on the fare you purchased. Please look at your itinerary to see the rules of your fare or call our Customer Service Centre and we can assist you. 

We have 3 fare brands: Fixed, Flex and Freedom. When you book a minimum of 14 days in advance of your departure date, you’ll receive the lowest fare within the fare category you choose. Visit our Fare Options for complete details. 

Please check Flight Status for all flight information. 

Our reservation system is ticketless. All that is required at the time of check-in is your reservation number and identification. In addition, a reservation confirmation will be sent to the email address on file. 

Three (3) checked bags when they meet size and weight restrictions. Please visit Allowance to understand the baggage allowance. For fees related to excess baggage, please visit Service Fees. 

Two (2) pieces of carry-on baggage are allowed and one, small personal item. All carry-on must fit within the baggage sizing device. Please visit Allowance to understand the baggage allowance. 

Report missing or damaged baggage to a Customer Service Agent immediately and before you leave the airport. In addition, a Delayed or Damaged baggage report must be completed within 12 hours of arriving at your final destination. 

View our open positions and general intake for at careers.perimeter.ca 

The recommended check-in time is Winnipeg Perimeter Terminal and Thompson Airport, is 90 minutes before your scheduled flight departure. All other airports is 60 minutes. Failure to meet the check-in close may result in the cancellation of your reservation and ineligibility for denied boarding compensation. Depending on the ticket purchased, it may also result in forfeiture of fare. For more information view Check-in Information. 

An account is automatically created for free when you make your first reservation. You can also sign up sign up by selecting XXX or calling our Customer Service Centre at 1-800-665-9896. A profile can also be created at the time of check-in. For more information about the program view Connecting Rewards. 

Points accrue at approximately one point for every $20.00 based on the full fare before taxes, fees, and surcharges). Discounted or advance booking fares are prorated accordingly. 

Full and partial redemptions are available for 25%, 50%, 75%, or 100% towards your flight. Simply pay the balance, due at the time of booking. 

Connecting Rewards points can be transferred between accounts for a small fee of $20.00. Please call our Customer Service Centre at 1-800-665-8986 and we will be happy to assist you. 

To view our flight schedule, simply go to Flight Status. Search by airport to view a complete list of departures and arrivals. Enter arrival and departure dates for more flight information. 

To receive compensation for a flight delay or cancellation, please submit a compensation request. Restrictions apply. For more information view Flight Disruptions.  

We will send an email to the address on file in your reservation notifying you of any delays or cancellations. For more information about how we might contact you, visit Flight Notifications. 

We accept all major credit cards, personal debit cards, prepaid gift cards, Perimeter vouchers, and Uplift. View our Payment Options for more information. 

All fares require payment at the time of booking to make a reservation. Online reservations require a credit card or Uplift, at the time of booking for all fares. 

We accept American Express, Discover, Diners Club International, Debit Mastercard, MasterCard, Prepaid Credit Card, Visa, and Visa Debit. View our Payment Options for more information. 

We will accept pets for travel with an approved airline kennel. A service fee will be charged based on weight of the animal in the kennel and final destination. Please view Pets for accepted pets allowed in the cabin, in cargo, and other restrictions.